Business Organization
The demands of the 21st century will require business organizations to become more customer and stakeholder focused, using employee talent to create, share, and utilize information as part of a broad?based competitive strategy. Another part of this transition will see organizations undergoing significant structural change, developing horizontal networks of task?focused teams leading to “delayered,” flatter organizational structures. The horizontal organization will be (1) organized around processes rather than tasks, (2) driven by customer needs and inputs, and (3) dependent on team performance.1
As networks of teams replace traditional hierarchies, knowledge becomes the main organizational resource.2 As part of the rapid, often tumultuous, change in the global business world, organizations will,
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