Dysfunctional
Dysfunctional is usually applied to families, but also to describe anything from a broken appliance to society at large. To qualify as dysfunctional, obviously the thing in question has ceased to function, or perhaps never functioned in the first place. A family cannot function if the individual members don?t communicate their ideas, feelings, needs, and desires. Lack of communication is usually embraced and reinforced by a stringent set of unspoken rules. The same theory can be applied to organizations. Unfortunately I have been part of a dysfunctional organization, although the main problem was contained in one department, but much like teams, an organization is only as strong as their weakest link.
I was a Director of Servicing Operations for a major mortgage lender in California. I had recently graduate from college and I had 5 years of servicing experience with the organization and I felt this would be an excellent opportunity for advancement in my career. I was well aware of the departments problems prior to taking the position, but for some reason I felt as though I would be the one to go to bat for my subordinates, reduce turn-over, increase productivity and finally bring the
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