Leadership In Hospitality Industry
LEADERSHIP IN HOSPITALITY
CEO Mary Mahoney stated, ?leadership is having a plan, getting a group of
people to follow you down a certain path, and encouraging them along the way that will
lead to successful achievement of the plan? (Greger; Peterson 2000, p.17). Determining a
leader in the hotel-motel business would be difficult because of how the properties are
classified. The type of service provided by the business determines the rating
of the property. Motel 6 is considered a one- star because it does not offer
any amenities. Quality Inn is a two-star because it only offers a continental
breakfast. Courtyards by Marriott are considered three-star because it offers
breakfast, lunch, a bar and laundry services. The Hilton is a four-star because
it offers a restaurant, banquets, room service, and shuttle service. A five-star
can offer a variety of services ranging from twenty-four hour service for
restaurant, room service, personal maid or butler, spa-salon, valet parking,
workout center and a business center. Banquets, concierge, dry cleaning are
also offered. The Westin and Renaissance, are the only five-star hotels in
Oklahoma. The success of a business depends one a focused leader with a plan, the
ability to lead and knowledge of
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