Help Desk
Structure of the Help Desk
Computers are a becoming a way life for the world today. They are used in both homes and businesses alike. Everyone will, at least, some time in their life use a computer. A majority of the populace use them everyday, especially the business world. Computer technology is such a huge part of both big and small businesses. Businesses rely so heavily on computer technology that when there is a problem with the system, it could mean huge losses in productivity and profits. So where does one turn when errors like this occur Towards the help desk, of course.
The help desk is a single-point of contact within a company to manage customer problems and to provide solutions for these problems. However, the help desk is not so cut and dry as the definition may indicate. There are many different types of problems that can occur within system. These can range from simple software bugs to complete hard drive crashes. Each type of these problems may have a simple quick fix or one that may take much longer to resolve. However you look at it, time is money
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