– While developing a plan for an individual

– While developing a plan for an individual, in health and social care, individuals are encouraged to participate in decision-making. Sometimes a conflict occurs between their wishes and preferences
and what can be provided.
It is known that conflict has four possible factors – individual, family and friends, collegues and other influential factors (like weather or staff issue).
In our service, working with challenging behaviours, developing care plan is crucial, as it has to take into account possibilities of unintentionally putting our service user in a disstressed situation and to offer them safe and structured routine. Communication is, again, the key.
Building safe enviroment is also one of the things we have to keep in mind, as any possible change could potentialy be considered as a trigger for disstress.