m office clerk to GOM. Latifa is well liked by everyone. She always makes time to listen to staff, no matter what their problems are, and spends a lot of her time on the road traveling to individual Bunga Raya branches to ensure that operations are functioning well and that staff and customers are satisfied. So, Latifa does not have any problem to socialize with others employees.
In this case, Mr Yusuf is a directive leader, he quietly and without any input from anyone, Yusuf has spent the month analyzing Bunga Raya Bank’s financial position and has come to the conclusion that in order to increase profits further, there is no choice but to downsize and completely close several branches. This situation is could be related to the lack of problem solving teams. Problem solving teams is a group employee from the department who meet for a few hours each week to discuss ways of improving quality, efficiency and the work environment. But, Yusuf Chang takes his own action by not involving others staff in making decision. He analyzes the roots of problem faced by the organization by himself. Finally he makes a decision to downsize and completely close several branches in order to increase the profits further. Next, there is no self – managed work teams in this case due to the action taking by the Yusuf. He left the problem unsettled to Latifa. He ask Latifa to organize all those problems after all, she’s the one who is closest to the staff and customers. Yusuf is conscious that Latifa’s first reaction will possibly be one of disapproval given that the downsizing or closure of 70 regional branches means not only the loss of jobs or relocation of employees, but that thousands of Bunga Raya Bank’s customers will be affected. He wants Latifa’s input on how to approach staff and customers. Yusuf wants the whole process to take no longer than six months from initial communication with employees and customers to completing the downsizing and closure of the branches. Latifa is shocked. She expected something, but nothing as devastating as this. She has no idea what to do, because despite her experience in the banking industry, she has never had to deal with this sort of situation.
As a conclusion, team work is very important issues in order to achieve the goals. Team work is a great way to use employee talents and more flexible and responsive to changes in the environment.
