IVR System
The Interactive Voice Response (IVR) system enables organizations to provide their customers and callers with information and services every day. THE IVR system is a critical system that helps to contact with customers. An IVR system talks to callers following a recorded script. It prompts them to respond either speaking commands to IVR system or pressing a touchtone key on telephone, and it supplies them with the information customers need. The IVR processes user commands to facilitate command response feature, such as access to checking account information or user-directed call routing. IVR provides a foundation for the creation and delivery of IVR solutions for which those companies need. The IVR system can handle many calls at the same time and run multiple applications on the same platform. It enables customers and callers to get information from the host using the telephone keypads. The system is user friendly and provides easy to understand for those are calling into IVR system. The Host
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