Club Med Harvard Case/turnover
Case #4
Summary
Club Mediterranee, also known as Club Med, originated during the 1950s in Europe as a nonprofit sports organization. Over the years, Club Med has expanded to one of the largest hotel resorts in the world, with locations ranging from Europe, to Israel, to the ?American Zone.? The ?American Zone? includes North America, South America, the South Pacific, Asia, and the Caribbean.
In 1972, Club Med started to sell vacation packages in the American Zone. Upon Club Med?s expansion into the American Zone, there have been some logistical problems with hiring and maintaining superior employees, including employee turnover.
Club Med employs a wide variety of individuals to control each village. The main person in charge of each village is the general manager, or the Chief of the Village. The next person in the hierarchical order is the Chief of Services. After the Chief of Services, comes the GOs, or hosts. The GOs have a wide variety of jobs, ranging from entertaining guests (GMs) to general maintenance of the resort. The GOs are the young and personable employees that are expected to put in long hours on the job. GOs
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