Building Tracking Systems
I. ing Evaluation and Tracking Systems
Build
A. Evaluation System
1. Reaction
2. Learning
When a feedback meeting is over with your client you can begin designing a program.
Evaluation is a front-end process because:
1. The collection of data for your audience and the business should be addressed.
2. The process of evaluation helps you to recognize what is to be accomplished through the training.
It is most helpful to analyze what your participants already know before beginning the training, this will help to you to receive a more accurate evaluation at the end of the training session. You then have a chance to make changes in the program format if need be.
The meaning of Evaluation is evident by four levels. (Kirkpatrick 1983)
Level I: Reaction Evaluation
Reaction or critiquing, known as the customer satisfaction index?determines the satisfaction level with the program deliverance.
Level II: Learning Evaluation
Reveals if participants have learned the objectives of the program.
Level III: (Type A) Behavior or Skill Application Evaluation
Reveals if participants are using what was learned on the job.
Level III: (Type B) Evaluation of Non-observable Results
The aspects of the training that are not seen or heard. This aspect is hard to observe.
Level IV: Impact or Results Evaluation
Reveals weather the training
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