FedEx Executive Summary
FedEx was started in 1973 by Frederick W. Smith as a small overnight delivery service. Currently, FedEx is a leader in e-commerce and supply chain management services. FedEx is a family of companies offering accommodating, specialized services such as international support, transportation, and information. These family subsidiaries include FedEx Freight, FedEx Express, FedEx Ground, FedEx Custom Critical, FedEx Services, and FedEx Trade Networks that collectively form FedEx Corporation. FedEx is committed to providing international, expedient, and reliable delivery for businesses and consumers.
FedEx Corporation is a world leader in technology. Their technological advances have always been in response to customers? needs, anticipated future requests, and the demands of an information-driven environment. FedEx has been recognized for harnessing the power of the Internet to provide fast, easy, and convenient service for its customers. The FedEx website is widely recognized for its speed, ease of use, and customer-focused features. However, FedEx is playing catch-up in the e-commerce sector with rival United Parcel Service (UPS).
FedEx has always been a leader in the freight transportation industry, providing innovative services to customers. From day one, FedEx has been the first mover in
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