Business
Is most conflict in an organization is caused by poor communication If we had perfect communication would conflict cease
Consider for example, an e-mail asking for some information ?yesterday? to stress how important this request is. The sender thinks e-mails are great as they travel at the speed of light and spell things out in black & white. The recipient may consider that if it?s in e-mail then it can?t be that urgent because servers can loose, misdirect or delay an e-mails transmission. They may also consider that as the information was wanted ?yesterday? it?s already too late to be effectively utilized. Both parties saw the same communique, neither read the same message. Each will blame the other for failing to communicate properly and conflict may result. E-mail flame wars are a high tech twist on whispering campaigns. And like the system of claims & loyalties in feudal states the smallest e-mail spat can spiral out of control with careless use of the C.C. and B.C.C functions.
Drucker (1977) says that there are four fundamentals of communication:
?· communication is perception of the recipient not the utterance of the instigator
?· communication is expectation in that recipients will heed only what
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