TQM In The Work Palce
TQM in the workplace
Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuos improvement, and break through with development, improvement, and maintenance cycles while changing organizational culture. One of the keys to implementing TQM is the idea that it is a structured system. In other words TQM is a strategy derived from internal and external customers and supplier wants and needs that have been determined through daily management. TQM is a very rigorous process for a company to adopt.
In TQM it all starts at the top and goes on down the ?company food chain.? TQM has to be a way of life for the company. It has to be introduced and led by top management. This is the key point. Attempts to implement TQM often fail because top management doesn?t lead and get committed. Commitment and personal involvement is required from top management in creating and developing clear and quality values and goals consistent with the objectives of the company.
When implementing TQM you need effective leadership by expressing what your company or organization objectives are. As a manager you should be able to develop clear
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