Incivility In The Workplace
Slings and Arrows of Rudeness: Incivility in the Workplace
Definition of Incivility
Incivility is at the low end of the continuum of workplace abuse. Workplace incivilities are not violence or harassment or even open conflict, although it can escalate into any on e of those things. Examples of uncivil behavior include sending a nasty and demeaning note, making accusations about a lack of knowledge or undermining an employee?s credibility in front of others and being shouted at.
Causes of Poor behavior
Nearly 25 per cent of respondents to a 1996 nationwide Gallup telephone survey of 1,000 adults age 18 and older who were employed either full or part-time indicated that they were generally at least somewhat angry at work according to the research.
Anger
Angry employees can destroy team morale, create anxiety among co-workers, engage in sabotage, and other undesirable behaviors, or become so enraged that they spark violent outbursts.
Dealing with an angry employee is both challenging and distasteful. Johnson (1998) states that if a manager tries to defuse a situation, he/should should:
Confront the employee privately
Not overreact or gesture aggressively
Listen without judgment
Validate the employee?s feelings or position
Help employees save face during an angry situation
Suggest a delay so people can cool off
Stress
Another survey, done at Cambridge
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