Conflict Management
conflict management
I continuously have to deal with that one difficult person who is hard to work with, who affects productivity due to a terrible attitude, chronic tardiness, or simply drives everyone else up the wall. Here are the methods I use to battle this common problem in conflict management. According to Qwests internal conflict management website, and my own personal bag of tricks. Dealing with negative behavior, may be solved in three easy steps: 1. Get to the heart of the matter. 2. Determine what problem-solving methods to avoid so you don?t perpetuate the conflict. 3. Choose a different, surprising approach to solve the problem and keep it solved. Finally, here is the key to some peace and sanity in the workplace, drawn from my personal piggy bank on how to help deal with nonproductive behavior. How the difficult behavior of the individual is reinforced: I don?t use the same solution that never brings new results. I always try something radically different, and employ a totally new approach so I can elicit a new response carefully. Why I fail to change negative behavior: 1. I get caught in the web of my own logic. 2. I don?t realize I?m
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