Everybody, everywhere communicates. Whether it be communication as simple as Intrapersonal (communication within oneself) through to communicating in front of masses of people (public communication).
In the business world both types of communications can be used in day to day practices and in Rest Homes for Elderly care good communication is vital both between the staff and between staff and patient.
But along with communication comes noise or barriers that restrict the meaning of the message, (Effective Business Communication in New Zealand, Pg. 10) i.e.: how the receiver conveys the message. Using my own knowledge of the working situation within a rest home I have decided that perception is the most important of barriers. Of perception three of the most important areas are, Field of experience, Personality and Characteristics and the use of language and tone.
Field of experience includes barriers resulting from differences in education and levels of competence, language barriers are examples of this as are differing experiences with technical jargon, (Effective Business Communication in New Zealand, Pg. 17). For example it wouldn?t be suitable for a nurse to explain to a patient that what?s wrong is that, the blistered epidermis, has an infection, as it is unlikely that the
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