The Three-Legged Stool
The Three-Legged Stool
The book ?The Three-Legged Stool? by Ronald S. Boreham, clearly explained the philosophy for managing a company. The book had offered a different technique to evaluate company success. Author had also clearly proved his point by providing examples of successful companies like Wal-Mart. The book focuses on balancing the three important constituencies of any business ?customers, employees and owners. Book also focuses on relationships with suppliers. There are many companies out there that are missing this balance.
I totally agree with each and every detail provided in this book. Relationship is completely made of trust. Customers should always be portrayed as people instead of numbers, knowing more about a customer than a competition is an important key to maintain an existing customer. I also liked the guidelines to evaluate the customer, also always believed in face to face contact with customer. If the employer has nothing to hide then employees will feel important. A little attempt made to get an employee opinion can bring
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