Wal-Mart Tire And Lube Observation Evaluation

Wal-Mart Tire And Lube Observation Evaluation

I chose to observe and evaluate a Wal-Mart Tire and Lube customer service representative. On February 16, 2002, I went to the Wal-Mart store in Upstate New York to change both of the tires on the front of my car. At around 4:45 PM, I walked up to the Tire and Lube department counter inside of the store. A customer service representative, Linda, proceeded to assist me with my purchase. While my order was being worked on, I observed Linda while at work. I was able to observe Linda, while she was taking care of about six customers.
For this observation report, I chose to evaluate this worker on the following criteria: Politeness – how polite she is with customers and her coworkers Interest – does her job seem to be interesting or boring to her, and her reaction to performing tasks for her job Speediness – her pace of performing tasks for her job. Knowledge – how knowledgeable she is about her area of work Cleanliness – how clean she is dressed and how clean her workspace is Organization – how organized her desk and her papers are Personality – how well she interacts with customers and coworkers Interaction

linda, very, customers, job, work, while, customer, coworkers, seemed, time, tasks, questions, performing, orders, clean, workspace, worker, tire, taking, right, order, lube, glad, future, feel, completed, come, business, answer, about, worked, walked, wal-mart, valuable, succeed

Leave a reply

Your email adress will not be published. Required fields are marked*