Wal-Mart Tire And Lube Observation Evaluation
I chose to observe and evaluate a Wal-Mart Tire and Lube customer service representative. On February 16, 2002, I went to the Wal-Mart store in Upstate New York to change both of the tires on the front of my car. At around 4:45 PM, I walked up to the Tire and Lube department counter inside of the store. A customer service representative, Linda, proceeded to assist me with my purchase. While my order was being worked on, I observed Linda while at work. I was able to observe Linda, while she was taking care of about six customers.
For this observation report, I chose to evaluate this worker on the following criteria: Politeness – how polite she is with customers and her coworkers Interest – does her job seem to be interesting or boring to her, and her reaction to performing tasks for her job Speediness – her pace of performing tasks for her job. Knowledge – how knowledgeable she is about her area of work Cleanliness – how clean she is dressed and how clean her workspace is Organization – how organized her desk and her papers are Personality – how well she interacts with customers and coworkers Interaction
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